Dealing with property damage is stressful enough without the added complication of insurance paperwork. Whether it’s a burst pipe, storm damage or structural issues, Sheraton Woods helps homeowners navigate the insurance repair process — from inspection to final handover.
Here’s a practical guide to understanding your rights, responsibilities and how to get the best result from your insurance claim.
Step 1: Lodging Your Claim
As soon as damage occurs, contact your insurer. You’ll be given a claim number and be asked to describe the incident and any resulting damage. This is where clear documentation (photos, dates, receipts) is key.
Step 2: Assessment & Builder Appointment
If the claim is accepted, your insurer will appoint a building contractor — like Sheraton Woods — to assess the damage. We’ll schedule a site visit to inspect, document, and report on the condition of your property.
Step 3: Report & Quote Submission
We submit a detailed report and quote to your insurance company. Our reports are thorough, transparent, and reflect real repair costs based on Victorian construction standards.
Step 4: Approval & Contract
Once approved, you’ll receive a contract to sign along with a schedule of works. You’ll also need to pay any required excess directly to us (this is standard practice in Victoria).
Step 5: Repair Process
Sheraton Woods will assign a supervisor who oversees the entire repair. We handle all trades, safety checks, quality control and compliance paperwork. You’ll receive regular verbal updates and can contact us anytime.
Step 6: Final Sign-Off
Once complete, you’ll sign a Certificate of Satisfaction. We then close the file with your insurer and issue any relevant warranties or certificates.
FAQs
Q: Can I use my own builder? Sometimes, but it depends on your insurer. Some policies allow for cash settlements, giving you more flexibility.
Q: What if I find more damage during repairs? We’ll notify your insurer and submit a variation request for approval.
Q: Is Sheraton Woods qualified? Yes. We’re VBA-registered (DB-U 45325), fully insured, and have handled insurance repairs across Melbourne for over 20 years — with zero disputes.
Need help understanding your insurance repair rights? Get in touch today — we’ll walk you through every step.
