Claims Process & FAQ’s

If you have lodged a claim with your Insurance Company or Broker, then we have been appointed to inspect the damage specified and then issue them with a brief description of our findings and an estimate or quotation for repairs

After we have inspected the works, Sheraton Woods will generated a detail report of the damage extent and provide a quote, estimate or report as requested by Insurance Company and then await further instruction /approval to commence work from your Insurance Company.

Should Sheraton Woods be successful with our offer to repair damages, we will proceed with works once authorised by your Insurance Company. Upon receipt of authorisation you will be contacted via email or telephone within 48 hours that we will be proceeding with the repairs. A contract will then be sent by mail and is required to be signed then returned before the works commence. Once the claim is approved, you have signed the contract(where applicable) and paid the excess(where applicable) you will then receive an information pack relating to you claim including the scope of work required for repairs, schedule of works and supervisor details in charge of works.

An excess invoice will be forwarded to yourself, if applicable. Your insurance company has requested we collect the excess on their behalf prior to works proceeding, this amount is then deducted from our final invoice that is issued to your insurance company. This is standard practice with most insurance companies. Payment can be made by Cash, Cheque or Bank Transfer.

Works will be scheduled based on standard procedures and work methods. Although all jobs vary in duration, a work specific schedule will be issued for your job indicating the expected completion time. Your allocated Supervisor will keep you informed of these details and coordinate all works with you.

On completion of works we will issue you with a certificate of satisfaction, which is to be completed and returned to our office for submission to your Insurance Company.