Insurance Info

At Sheraton Woods, we understand that dealing with property damage and insurance claims can be overwhelming. To make the process as smooth and transparent as possible, here’s a detailed overview of how we work with you and your insurance company throughout the claim and repair journey.

Why We Contacted You

If you’ve lodged a claim with your insurance company or broker, Sheraton Woods may have been appointed as the authorised contractor to assess the damage to your property. This means we’ve been asked to inspect the specific damage covered under your policy and provide a professional report and quote for the necessary repairs. This appointment ensures that the repairs meet the requirements of your insurer and comply with Victorian building regulations and standards.

What Happens After the Assessment

After our thorough inspection, we will prepare a detailed damage assessment report and a comprehensive quotation or estimate based on the scope of repairs required. This documentation is sent directly to your insurance company for review. At this stage, we await formal approval or instruction from your insurer before commencing any work. It’s important to note that some damages may be hidden or require further investigation, so our reports are always thorough and transparent.

Work Approval & Next Steps

Once your insurance company has authorised Sheraton Woods to proceed with repairs, we will contact you within 48 hours to confirm the next steps. At this time, we will send you a formal contract outlining the scope of work, timeline, and terms for your review and signature. This contract must be signed and returned before any works begin. Along with the contract, you’ll receive an information pack that includes:

• A detailed schedule of works

• Contact details for your dedicated supervisor

• Safety and compliance information relevant to your project

Paying the Excess

If your insurance policy requires an excess payment, this amount will be invoiced directly to you by Sheraton Woods on behalf of your insurer. This practice is standard across the Victorian insurance industry. Payment of the excess must be made before the commencement of work and can be completed via cash, cheque, or bank transfer. The excess is then deducted from the final invoice paid by your insurance company.

Work Duration & Coordination

Each project is unique, so work duration will depend on the complexity and extent of repairs needed. Upon approval, Sheraton Woods will provide you with a specific schedule outlining expected start and completion dates. Your allocated supervisor will manage all trades involved and serve as your primary point of contact. We prioritise clear, verbal communication to keep you fully informed throughout the process. Our team ensures all works meet or exceed Victorian building codes and safety standards.

Completion & Final Steps

Upon completing all repairs to the highest standard, you will be asked to sign a Certificate of Satisfaction confirming your approval of the work. This certificate is essential for us to formally close the project with your insurance company. We will also provide you with any relevant warranties, compliance certificates, or maintenance advice as required.